Operations & Customer Successes Manager
LEO Electric Scooters (https://leoride.co/( is a new experience for hotel guests- an innovative way to explore the local scene and a unique amenity which generates a new revenue stream for the hotel. We're a young Israeli based company, founded in 2019 by Kfir and Dror Benshooshan (owners of INOKIM scooter brand), dedicating our entire efforts into the Hospitality Sphere. While working with 50 hotels in Israel, we have learned how to cater both hotels and guests needs. LEO provides hotels and resorts with a full turnkey micromobility solution combined with a digital tour guide embedded in LEO’s app. We operate in Israel (Eilat, Jerusalem), Mexico (Cancun, Isla Mujeres), and Greece (Athens). Soon in UK, Portugal and Brazil. Among our customers: Fattal hotels (https://www.fattal-hotels.com/), Selina Hotels (https://www.selina.com/), Brown Hotels (https://brownhotels.com/).
We’re looking for a dynamic, fast, quick learner Operational & Customer Successes Manager, to lead our Supply Chain vis-à-vis factories, suppliers and customers, to coordinate and oversee our organization’s operations and to implement our sales projects at hotels around the world.
RESPONSIBILITIES Customer Success:
• Develop Healthy Customer Relationship • Onboard New Clients • Deliver Customer Trainings • Provide Technical and Product Support • Evaluates and Analyzes Customer Needs • Build Trust and Transparency with Clients • Act as a Customer Advocate • Encourages Customers to Upgrade their Products • Promote Customer Loyalty 2 Operations: • Focal point to Factories and Suppliers • Purchase materials, plan and control inventory • Ensuring all operations are carried on in an appropriate, cost-effective way • Improving operational management systems, processes and best practices • Help the organization’s processes remain legally compliant • Manage budgets and forecasts • Examine financial data and use them to improve profitability • Perform quality controls and monitor production KPIs
• Proficient in Microsoft Office Suite, specifically Excel and PowerPoint • Knowledge of customer service practices. Customer service orientation. • Technical aptitude and ability to learn software programs • Experience supervising others • Leadership ability • Excellent Strong client-facing & communication skills • Strong project management skills • Excellent training, mentoring and coaching • Outstanding organizational skills MINIMUM
• Proven work experience as Operations Manager or similar role • Proven work experience as Customer Success Manager or B2B Sales Manager • International experience or working with international accounts • Degree in Business, Operations Management or related field • Proficiency in English • Experience working with factories and suppliers, managing procurement processes • Knowledge of organizational effectiveness and operations management 3 • Experience budgeting and forecasting • Experience from start-up company- Advantage • Experience from micromobility company- Advantage • Experience from hotels industry- Advantage