Experienced Technical Account Manager

Shoppimon is looking for a technical account manager to join the team. This is an incredible opportunity for a candidate with experience in Technical Account Management looking to help build something from the ground up.

As technical account manager you will be our customers' main point of contact at the company. You will be involved with them during the sales process and throughout their lifecycle at Shoppimon. Run POC calls, onboard and educate new customers, keep them in the know with helpful educational materials and the latest company news. Make sure clients gain the full value of Shoppimon's solution, and when you spot the opportunity, make the upsell.

Work closely with R&D on new features, product requests, and recommendations. Collaborate with the sales team on pre-sale and upselling opportunities. And work hand in hand with marketing on data and industry trends. This job is for someone looking to take things to the next level.

TAM Responsibilities:

  • Own the POC process

  • Assist sales team during sales process

  • Own customer relationship - Onboard, train, and educate new clients. Build engagement, and help ensure satisfaction long term.

  • Help customers tailor Shoppimon for their unique needs

  • Recommend and test new product features

  • Expand customer usage and upsell when opportunity arises

  • Pull and analyze data from the Shoppimon database to identify industry benchmarks and trends

TAM Requirements:

  • 3+ years in similar position, at B2B SaaS company

  • Process driven and goal focused

  • Experience with SQL

  • Experience with SalesForce

  • Experience with Zendesk

  • Experience querying databases & finding stories in data

  • Driven and looking to make a mark

  • Needs a challenge

  • Excels in a fast-paced environment

  • Native English - Big Plus

  • Exceptional English - A MUST

  • Relevant Bachelor's Degree

  • Workweek: Monday-Friday

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